AI market intelligence for software vendors

Wrong AI answers cost you buyers.

82% of B2B software buyers turn to AI for recommendations. Yet 23% of the claims we've audited are wrong. Find out what AI says about your product, and what it’s costing you.

Sources: G2 2026 Buyer Behavior Report, CATEGORIK Help Desk Audit Sep 2026, 3 scenarios, 6 models, 9,847 claims

Fact-checking what AI tells your buyers.

We measure how accurately AI represents you, model by model, and benchmark it against competitors. The gaps are where you win or lose the shortlist.

Buyer asks: What does Freshdesk Enterprise cost for 200 agents?

“~~$79~~ $89 per agent/month · annual billing.”

claude-fable-5, claude-sonnet-5, gemini-3.1-pro-preview and gemini-3.6-flash continue to use Enterprise pricing from 2025 · Verified Sep 8, 2026

ChatGPT Correct

Claude Out of date

Gemini Out of date

For 200 agents: $15,800 vs $17,800/month - a $24K annual gap.

Turn wrong answers into prioritised fixes, then track what changes.

Every inaccurate claim becomes an evidence-backed action your team can ship - with ongoing checks to see whether AI changes its answer.

Task Example rollout

Make the $89 Enterprise rate easy to verify

Publish current plan prices in page text and JSON-LD.
Link pricing and plan changes from llms.txt.
Correct legacy prices on your site and cited sources.

VERIFIED 8 SEP 2026 EXAMPLE UPDATE 9 SEP 2026

Monitoring status Illustrative · 10 Sep 2026

ChatGPT Still correct

Claude Picked up

Gemini Out of date

Following the evidence trail behind every AI recommendation.

See the searches, sources, and comparative results behind each finding - not only the final answer.

See where AI gets your pricing wrong.

Search patterns used by LLMs

[Product] pricing [Plan] per agent [Year]
[Product] pricing [Currency] [Plan]
[Product] pricing [Team size] agents per month

Sources cited by LLMs

First party 36% Pricing & comparisons 38% Reviews & directories 2% Guides & docs 24%

Pricing accuracy across competitors

Freshdesk

63%37%

Zendesk

82%18%

Front

76%24%

Deskpro

53%47%

correctwrong or out of date

Source: Sep 2–7, 2026 answers; Sep 8–9 reports. Source mix: 47 citation pairs attached to Freshdesk pricing claims, from 31 of 66 answers. Graph: judged pricing claims across three scenarios; unresolved claims excluded.

ABOUT CATEGORIK

Software discovery now happens in AI conversations you can't see, measure or influence.

We capture what AI is telling buyers, verify it against evidence, and show exactly how your product and its competitors are being represented - so you can see it, measure it and influence it.

CATEGORIK is built by former Gartner executives - the team behind Capterra, Software Advice and GetApp - who’ve helped thousands of vendors grow through software discovery.

Thibaut de Lataillade Sales & Strategy
Louis Raveton Product & Research
Paul Griffiths AI, Engineering & Data

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